I’ve emailed the company and attempted to contact them via the website numerous times with no response. Hopefully someone here can help.
I’ve just finished assembling a Mosel watch given to me as a gift. Everything could not have gone more smoothly until that absolute last step where you reinsert the stem and crown for the last time. It absolutely refuses to catch and latch as it should. Sometimes it feels like it clicks in place only to find out it’s not working. I’ve completely disassembled the watch 6 times and each time I have the movement outside the bezel, it only takes one or two tries to get the stem and crown to insert into the movement and function correctly. My guess is there is something wrong with either the length of the stem or the bezel itself. I’ve spent two hours trying to simply insert the stem. I’m curious if others have experienced the same problem and what the solution is.